Questions about products and orders

I added a larger amount of products. How can I change this amount?

To change the quantity of the product, please press the "send order" button, delete the wrong quantity with the actual one and click update. Then you can continue shopping or send the order to us.

How do I search for a particular product in the store?

To search for a product, please use the existing search module at the top of the site. Enter the information you are looking for, and if it is found on the site, a list of compatible results will be displayed.

I'm a legal entity. Can I buy?

Yes, Roco Piese Scutere (generalmotor.ro) honors the orders of legal entities. In order to receive the fiscal invoice with the company data, please enter the data that will be requested at registration or during the order process.

I'm a public institution. Can I buy?

Yes, we also work with state entities. The order is made on the site, the transfer to the treasury account.

How do I proceed if I want the delivery to be made to a different address than the one specified in my customer account?

In this situation, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

Client account administration

I forgot my account password. How do I proceed?

If you do not remember your account password, please use the Recover Forgot Password option, available on the Account Access page.

What do I do if I want to change my account data?

To change your account data, please log in to your account and then access the Account Update option, available in the My Account section.

Can I change a placed order?

If you want to modify an order there are 2 options:

please contact us by phone and provide us with the additional desired product code;
you can place an additional order on the site, with the additional product (s) and in the "order comment" section specify "cumulated with ID (number of the first order)"

Can I find out about previous orders?

You can consult the history of orders placed on the site by accessing the Order Status section.

General questions

I want to buy a product that is not in stock. How do I proceed?

For more information about product availability, please contact us using the contact form on the site. or by e-mail: comenzi@generalmotor.ro

I want to obtain additional information, which is not found on the site. How do I proceed?

In this case, please contact us using the contact form or e-mail comenzi@generalmotor.ro